SHIPPING AND RETURNS

SHIPPING

Shipping fees will be applied at checkout. In-store pickup is always free. US orders typically arrive within 3 days of shipment. If you need a shipment rushed to you, please contact us at 402.614.4331 or hello@shopthefold.com and we will do our best to help.

RETURNS AND EXCHANGES 

We have a 7-day return policy for all online orders, which means you have 7 days after the delivery date of your order to request a return. If your purchase is an in-store pickup, you have 7 days after ordering your item to request a return. Purchases made in store in our brick and mortar shop have a 7 day return policy for store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Sale merchandise, beauty, apothecary, swimwear, jewelry, sunglasses and any other item marked as final sale cannot be returned or exchanged. 

To start a return, log into your customer account from the site's navigation (upper right hand corner).  Enter your email address and a six-digit verification code is sent to your email address. A password isn't required to log in. After you enters the code, you are granted access to your account. If you have any difficulty, you can contact us at hello@shopthefold.com.

If your return is accepted, we’ll send you a return label, as well as instructions on how and where to send your package. Return shipping of $10 will be deducted from your refund. You must take the return to the delivery service (USPS, UPS, FedEx, etc.) within 2 business days of receiving the return label. Items sent back to us without first requesting a return will not be accepted. We are happy to exchange any items eligible for return, based on availability.

You can always contact us for any return question at hello@shopthefold.com. 

EXCEPTIONS/NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like sale merchandise, beauty, apothecary, swimwear, and any other item marked as final sale custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.